Frequently Asked QuestionsIf we see that this section is useful for you and there is a need, we will add new questions here. Please, before contacting Customer Support read carefully this section.
What is BtcPaying Investment LTD?
BtcPaying is an associated company of Bitcoin Investment Limited specialising in bitcoin trade. BtcPaying is an expert team of skilled Bitcoin traders and bitcoin market analysts with more than 6 years of experience in the coin trade market.
Is the registration free of charge?
Registration is completely free and will take no more than 1 minute.
I would like to invest, but I don't have an e-currency account. What am I supposed to do?
How to register with BtcPaying?
Please click Creat Account, fill out the form and submit it.
How long does it take that to make my account active?
Your account will be active immediately after registration, you can successfully log in to it.
I can't log in into my account. What could cause this problem?
Sometimes problems of this kind are caused by errors of your web browser. There is no reason to worry, you just need to wait a few minutes and then try to log in again. First of all you need to clean the cache of your web browser. If the problem persists, please contact our support.
Can I invest several deposits at once?
Yes, you can have an unlimited number of deposits, but each of them will be processed separately.
Can I deposit directly from my account balance?
Sorry, at BtcPaying.com all deposits must from e-currency and it is more safety and it will more fair for all investors and us.
How can I contact support?
You can write to support clicking the support
Can I have more than one acount in the project?
Every user can register one account, and you can use this account to recommend your friends to join us. But register several accounts from the same IP adress is not allowed, this is a disguised form of deception. If we find that one member has more that one account from same IP to misuse the referral commission system, the entire funds maybe frozen.
Can I increase or decrease my active deposit?
No, if you wish to increase your invested amount, please wait for your active deposit to expire and then invest a greater amount. You cannot decrease a deposit until expiration.
How soon will my deposit be added to my account?
Your account will be updated as soon as you deposit completed.
Can I withdraw my earnings to a different e-currency account ?
No, all payments are done in the e-currency of the same payment system that was used for the investment. We do not exchange currencies when paying out in order to avoid dispute and make an balanced conditions for all payment processors.
How long does a withdrawal take?
Withdrawals are paid instantly.
Do you have daily withdrawals limit?
The minimum withdraw amount for perfect money, payeer and advcash is $0.1, and for bitcoin it is $0.15. And you can withdraw unlimited amount and unlimited times daily, no max limit.
Affiliate program questions
Can I recommend myself for commission and bonus?
No, recommending yourself is deemed as a kind of cheating and extremely forbidden in our referral program. You will not get any commission or bonus by recommending yourself. Besides, we may suspend your accounts.
Are you protected from DDoS attacks and do you have SSL certificate?
Yes, we are using the most powerful DDoS protection in the industry with 100% up-time guarantee. Our servers are protected by powerful DDoS protection. Also we have issued SSL certificate by Comodo.
What will be the profit from my investment?
The size and periodicity of your profit depends on the investment plan you have chosen during investment. Profit is accrued automatically to your account balance and you can withdraw it any time.